Shipping policy
Shipping policy
Free shipping, every order
Every order ships free in the continental United States — every product, no minimums, no codes.
Where your order ships from
Solfold products (our sauna blanket and LED face mask) ship from our warehouse at 509 5th St S, Humboldt, Iowa. Select items in our light therapy collection ship directly from our US brand partners — each product page states its shipping source and delivery window.
Processing and delivery
In-stock Solfold items: orders placed before 2 PM Central ship the same or next business day, with typical delivery in 3–5 business days. Partner-shipped items: dispatched within 1–2 business days, typical delivery 2–5 business days. You'll receive a tracking number by email for every shipment; if your order contains items from multiple sources, you may receive more than one package with separate tracking numbers.
Pre-orders
Pre-order items show a "ships by" date on the product page and are charged at checkout. If we're unable to meet a stated ship-by date, we'll notify you immediately with the option of a full refund. Pre-order and in-stock items ordered together ship when the pre-order item is ready — order separately if you'd like in-stock items sooner.
Where we ship
We currently ship only within the continental United States. We do not ship to Alaska, Hawaii, PO boxes, or international addresses. If you enter a PO box at checkout, we'll contact you for a street address before shipping, which may delay your order.
Delays
Once your package is with the carrier, delivery estimates are the carrier's, not a guarantee. If your tracking hasn't updated for more than 3 business days, email us and we'll chase it down.
Lost, damaged, or incorrect orders
Please inspect your order when it arrives. If your item is defective, damaged in transit, or we sent the wrong item, contact us within 7 days of delivery and we'll make it right at no cost — this applies to every item we sell, regardless of where it shipped from. If tracking shows delivered but you can't find it, check with neighbors and your carrier first, then email us within 7 days.
Questions
Email hello@solfold.com — we answer our own emails, usually within one business day.