Refund policy

Our 30-day sweat-it-out guarantee

We want you to actually use your Solfold — that's the point. You have 30 days after receiving your order to try it, and yes, that means using it. Sweat in it daily. If it's not for you, we'll take it back and issue a full refund. No restocking fee.

To start a return, email us at hello@solfold.com with your order number. If your return is accepted, we'll send you a prepaid return shipping label along with instructions on how and where to send your package. Returns should be sent to: 509 5th St S, Humboldt, Iowa 50548. Items sent back without first requesting a return will not be accepted. This applies to every product we sell, including items that originally shipped from our US brand partners — all returns come to us.

Before returning, please wipe down or clean your item and, if you still have it, use the original packaging. Don't worry if you've discarded the box — any suitable packaging works.

Damages and issues

Please inspect your order upon delivery and contact us within 7 days if any item arrives defective, damaged, or if you receive the wrong item — regardless of which warehouse it shipped from. We'll make it right at no cost to you.

One-year warranty

Every Solfold-branded product includes a 1-year warranty from the date of delivery covering heating elements, LEDs, controllers, batteries, and manufacturing defects. Warranty claims are handled by replacement: email hello@solfold.com with a photo or video of the issue and we'll take it from there. The warranty does not cover damage from misuse, submersion in water, or normal cosmetic wear.

Pre-orders

Pre-order items are charged at checkout and ship by the date stated on the product page. If we're unable to meet that date, we'll notify you immediately with the option of a full refund. The 30-day guarantee starts the day your pre-order is delivered, not the day you ordered.

Non-returnable items

Gift cards are non-returnable. If you have questions about anything else, just ask.

Exchanges

The fastest way to exchange is to request a return on the item you have and place a separate order for the replacement.

Refunds

We'll notify you once we've received and inspected your return and let you know if the refund is approved. If approved, you'll be automatically refunded in full on your original payment method within 10 business days. Banks and credit card companies can take additional time to post the refund. If more than 15 business days have passed since your return was approved, contact us at hello@solfold.com.

Questions? Email hello@solfold.com — we answer our own emails, usually within one business day.